Refund Policy

Thank you for choosing DUBAI OPERA as your online event and cinema ticketing platform. This Refund Policy outlines our procedures regarding refunds for ticket purchases made through DUBAI OPERA, specifically for events and cinemas located in Kuwait. Please read this policy carefully before making a purchase.

1. General Refund Principles

a. Ticket purchases through DUBAI OPERA are non-refundable unless explicitly stated otherwise by the event organizer or cinema. DUBAI OPERA acts as an intermediary for ticket sales, and refund policies are determined by the respective organizers and cinemas.

b. Refunds may be subject to service fees, which are determined by DUBAI OPERA or the payment processor. These fees are non-refundable unless otherwise specified.

2. Event Cancellations or Rescheduling

a. Cancellation: If an event is canceled by the event organizer, and a refund is offered, DUBAI OPERA will facilitate the refund process according to the organizer's instructions.

b. Rescheduling: If an event is rescheduled, your ticket may still be valid for the new date. If you cannot attend the rescheduled date, please refer to the event organizer's refund policy.

3. Cinema Ticket Refunds

a. Refunds for cinema tickets: Refund policies for cinema tickets may vary depending on the specific cinema chain. Please review the cinema's refund policy before purchasing tickets.

4. Refund Request Procedure

a. Contact Information: To request a refund, please contact DUBAI OPERA customer support at [Customer Support Email or Phone] or the event organizer or cinema directly, as applicable.

b. Required Information: When requesting a refund, provide the following information: - Your DUBAI OPERA account information or order number. - Details of the event or cinema screening, including the date and time. - Reason for the refund request.

c. Processing Time: Refund processing times may vary depending on the event organizer, cinema, or payment processor. DUBAI OPERA will make reasonable efforts to facilitate the refund promptly.

5. No-Show Policy

a. No refunds for no-shows: If you fail to attend an event or cinema screening for which you purchased a ticket without requesting a refund or following the organizer's or cinema's policies, no refund will be issued.

6. Policy Changes

a. Policy Updates: DUBAI OPERA reserves the right to modify or update this refund policy at any time. Please check the policy periodically for changes.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at info@tktfox.com.